American Supply Group
19360 County Road 81, Osseo, MN 55369
office: 763.428.3718 - fax: 763.428.3719

Shipping & Returns

American Supply Group Delivery Policy

1. All orders delivered in the Mpls/Saint Paul MN metro area will be accessed at $3.75 fuel surcharge fee. All orders in this delivery area will be delivered for free if the total dollar amount is over $80.00. All orders under the $80 will be billed an additional $7.00 delivery charge. (This amount will include the $3.75 fuel surcharge fee.)

2. Most order will arrive in a single shipment. Sometimes an order may require two or more shipments. Whenever possible we will notify you of multiple shipments. No extra delivery charge will be added to local metro deliveries.

3. Shipping and handling charges may apply to some items, such as heavy items or too large items to be delivered through our normal channels. These items will be noted as such. The shipping and handling charges that appear when you check out are only estimates. We will notify you before we process your order. If the actual shipping and handling charges are different from the estimate.

4. All orders placed outside of the Twin Cities, MN metro area will be charged normal UPS shipping rates or Spee-dee delivery rates. American Supply Group will determine which shipping method would best suite our customers needs and which supplier can provide the most cost effective delivery. This will be determined by customers location, weight of products and the time frame of delivery being next day, 2 day, general ground deliver etc. American Supply Group will notify you if the charges end up being different than what quoted at time of check out.

5. All orders received by American Supply Group in the Mpls/St Paul Metro MN area will receive their products within a 72 hour period. If any items end up being placed on a back order, we will ship back orders separately as to not detain the entire order.

This policy was last updated on December 11, 2008

American Supply Return Policy

1. Our goal is to make sure that you are 100% satisfied with every order you place with American Supply Group.

2. For any reason that you are not satisfied with a product, you may return it for a credit with the following conditions:
a: If the product arrived damaged, you may return it within 72 hours of receipt for an even exchange of the same product.
b: Products returned within 10 days in the original packaging and in resalable condition will receive a full credit minus the 15% restocking fee.
c: Special Order items may not be returned under any circumstances.

3. You must notify us as soon as possible if you are not satisfied with your order. We will do what ever it takes to arrive at the best possible solution.

4. In order to improve our service, we appreciate whatever information you can provide us regarding the nature of your return.

Poly last updated December 10, 2008

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